Privacy Policy

Introduction

This is the official Privacy Policy is of Aussie Traveller Pty Ltd (ACN 642 775 480) (RBAU) Recreation Brands NZ Limited (NZCN 9452989) (RBNZ) and their subsidiaries (together, Recreation Brands, we, us, or our). This policy applies to all personal information collected and managed by Recreation Brands in both Australia and New Zealand. In this policy, we explain the personal information we collect and hold, how and why we collect and hold personal information, how we use and disclose it, and what controls you have over our use of it.

Recreation Brands is also committed to the careful and efficient management of information and its information systems.

This privacy policy does not limit or exclude any rights that you have or may have under the Privacy Act 1988 (Cth) or the Privacy Act 2020 (NZ).

In this Privacy Policy, “personal information” has the meaning defined in the Privacy Act 1988 (Cth) (Australian Privacy Act) and the Privacy Act 2020 (NZ) (New Zealand Privacy Act) (as applicable). It includes your name and address, and any other information about you that is capable of identifying you. By accessing our services, facilities or websites, you acknowledge that your personal information will be collected, held, used, and disclosed in accordance with this Privacy Policy.

If you choose not to provide your personal information when we ask for it, we may be unable to provide you with our products, services or some functions and features on our websites may not be available to you.

Information we collect

Some information provided to us by clients, customers, contractors and other third parties might be considered private or personal. We will only collect such personal information if it is necessary for us to carry out our business with clients, customers, contractors and third parties, which may include providing services to you.

Ordinarily we collect most personal information directly from you. For example, we will collect personal information when you fill in an application form, deal with us over the telephone, send us a letter, visit our websites, or when you visit us in person. Sometimes we will collect personal information about you from your employer, including if we have an arrangement with your employer to provide you with services as part of your work for your employer.

Some information is required to create an account with us, such as your name, email address, password, date of birth, gender, and your mobile phone number.

Otherwise the type of personal information we collect may include your name, mailing address, telephone number, email address, date of birth, annual income and other financial details, place of work, credit history and your transaction history. There may be occasions when we need to source personal information about you from a third party other than your employer. For example, we may collect personal information from a credit reporting agency, our business alliance partners, third party brokers and government agencies.

We may also collect personal information about you automatically when you use our websites, including through the use of cookies (see the Cookies section of this Privacy Policy).

Use of Information Collected and Disclosure of Personal Information to Others

We collect, hold, use and disclose personal information for the provision of our services, including administration of our services, notification to you about changes to our services, record-keeping following termination of our services to you, and technical maintenance. Our activities which are likely to involve the use or disclosure of personal information include the supply of products; customer inquiries; and customer account management.

We may transfer personal information to our corporate affiliates, service providers, and other partners who process it for us, based on our instructions, and in compliance with this policy and any other appropriate confidentiality and security measures.

Personal information is only disclosed to persons outside our business in the circumstances set out in this policy or as otherwise notified to you.

In addition, we are permitted to use or disclose personal information held about you to third parties:

• Where you have consented to the use or disclosure;
• Where the third party is a related company;
• Where the third party is appointed by Recreation Brands or its subsidiaries, including our contractors, website and data hosting providers, technology service providers, advertising and research partners and other persons who perform services for us (in which case we will use reasonable steps to ensure such third parties keep your personal information confidential and do not use or disclose your personal information for any purpose other than the purpose of providing those services to us);
• Where such use or disclosure is required to lessen or prevent a serious threat to the life, health or safety of any individual, or to public health or safety;
• Where such use or disclosure is required to take appropriate action in relation to suspected unlawful activity or serious misconduct;
• Where such use or disclosure is required in locating a person reported as missing;
• Where such use or disclosure is required to assert a legal or equitable claim;
• Where such use or disclosure is required to conduct an alternative dispute resolution process;
• Where such use or disclosure is required under or authorised by law, e.g. to comply with a subpoena, a warrant, or other order of a court or legal process; and
• Where the disclosure relates to an actual or potential buyer (and its advisors) in connection with the proposed purchase, sale, or merger of any part of our business.

Use for marketing

If you have consented to receiving marketing materials, we may also use and disclose your personal information for the following purposes:

• to allow you to participate in promotions and research conducted by Recreation Brands, its subsidiaries and its related companies;
• to allow Recreation Brands and its subsidiaries to send you information about offers, promotions, research surveys, products and services from Recreation Brands, its subsidiaries and related companies and carefully selected third parties; and
• to allow our carefully selected third party partners to send you research surveys, and or marketing information about their offers, promotions, products and services.

You may unsubscribe from receiving marketing materials at any time by choosing to “opt-out” of such communications when you receive them from us or otherwise by contacting us.

We will action any opt-out request within 5 business days of receiving it.

Links

Our website may contain links to other websites and those third party websites may collect personal information about you. We are not responsible for the privacy policies of other businesses or the content of websites that are linked to our website.

Security and Storage

Recreation Brands places great importance on the security of all information of our customers, clients and contractors. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control.

Personal information is de-identified or destroyed securely when no longer required by us. We will hold personal information for as long as necessary to: (a) provide our products and services to you, and for any period of time afterwards where we have an ongoing business need to retain it; (b) maintain secure backups consistent with our security practices; (c) respond to any claims that may arise after we have provided products or services to you; and (d) meet our legal obligations.

If you request that we delete your personal information, we will take reasonable steps to do so unless we are legally required, or otherwise have a legitimate reason, to retain it.

Recreation Brands retains the information you provide or is provided by another party on your behalf or is collected about you including without limitation for the purposes described above, to enable us to verify transactions and customer details, and to retain adequate records for legal and accounting purposes. This information is held on secure servers in controlled facilities.

Information stored within our computer systems can only be accessed by those entrusted with authority and computer network password sanctions.

No data transmission over the internet can be guaranteed to be 100% secure. Whilst we strive to protect users’ personal information, Recreation Brands cannot ensure or warrant the security of any information transmitted to it or from its online products or services, and users do so at their own risk. Once Recreation Brands receives your transmission, it makes every effort to ensure its security on its systems.

Ultimately, you are solely responsible for keeping your passwords and/or account information secret.

Notifiable Privacy Breaches

In the event of a privacy breach that is likely to cause serious harm to affected individuals, Recreation Brands will notify the relevant privacy regulator and affected individuals in accordance with Privacy Act 1988 (Cth) (for information held in Australia) and Part 6 of the Privacy Act 2020 (for information held in New Zealand). Recreation Brands maintains a data breach response plan to ensure timely identification, containment, and notification of notifiable privacy breaches.

Access to and Correction of Personal Information

Recreation Brands will take reasonable steps to ensure that the information we use about our customers, clients and website users is accurate, up to date, complete, relevant and not misleading.

A request for your personal information, which is in accordance with the Australian Privacy Principles (APPs) and the New Zealand Information Privacy Principles (IPPs), will give you access to that information through our Privacy Officer:

For Australia inquiries:

235 Barry Road, Campbellfield

Victoria VIC 3061

Telephone: (AUS) 1300 663 868

Email: enquiries@aussietraveller.com.au

For New Zealand inquiries:

235 Barry Road, Campbellfield

Victoria VIC 3061

Telephone: (AUS) 1300 663 868

enquiries@recreationbrands.co.nz

We may charge a reasonable fee for providing access to your personal information. We will advise you of this fee before actioning your request.

Inaccurate information will be corrected upon receiving advice to this effect from you. To ensure confidentiality, details of your personal information will be passed on to you only if we are satisfied that the information relates to you.

If we refuse to provide you with access or correct the personal information held about you by us, then we will provide reasons for such refusal.

Complaints

If you have a complaint about our Privacy Policy, your complaint should be directed in the first instance to us at e-mail:

For Australian complains: enquiries@aussietraveller.com.au

For New Zealand complains: enquiries@recreationbrands.co.nz

We will investigate your complaint and attempt to resolve any breach that might have occurred in relation to the collection, use or destruction of personal information held by us about you in accordance with the Privacy Act 1988 (Cth) and the Privacy Act 2020 (NZ), as applicable. If you are not satisfied with the outcome of our investigation, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) (for Australian residents); or the Office of the Privacy Commissioner (for New Zealand residents).

Transfer of Information Overseas

Pursuant to the Australian Privacy Principles and the New Zealand Information Privacy Principles (IPP 12), we may transfer personal information we have collected about you to someone other than you in a foreign country only if such a transfer is permitted by the applicable privacy legislation. This includes:

• if we are authorised to do so by law;
• when we use or disclose your personal information for any of the permitted purposes set out in this Privacy Policy; or
• if you have consented to us doing so.

Recreation Brands and its subsidiaries will, if and to the extent required by the Privacy Act 1988 (Cth) and the Privacy Act 2020 (NZ), take reasonable steps to ensure any overseas recipient complies with the Australian Privacy Principles (APPs) or the New Zealand Information Privacy Principles (IPPs), as applicable to your personal information being transferred, unless we have a reasonable belief that the overseas recipient is subject to a law or binding scheme which is at least substantially similar to the APPs or IPPs and that you have mechanisms to take action to enforce any misuse of your personal information in that location.

When it appears that we are likely to disclose personal information to third parties who are located in a foreign country or countries this policy will be updated to identify that country or countries accordingly.

Cookies

Recreation Brands collects information from the internet using ‘IP files’. When you visit a Recreation Brands website to read, browse or download information, our system will record/log your IP address (the address which identifies your computer on the internet and which is automatically recognised by our web server), date and time of your visit to our site, the pages viewed and any information downloaded. This information will only be used for the purpose of site analysis and to help us offer you improved online service. We may automatically collect non-personal information about you such as the type of internet browsers you use or the site from which you linked our websites. You cannot be identified from this information and it is only used to assist us in providing an effective service on our websites.

We may also use third-party analytics tools (such as Google Analytics), remarketing pixels, and social media tracking technologies on our websites. These tools may collect information about your browsing behaviour. Where such information constitutes personal information, it is collected and used in accordance with this Privacy Policy.

Changes to Privacy Policy

If Recreation Brands decides to change its Privacy Policy, it will post changes on this privacy policy page so that users are always aware of what information is collected, how it is used and the way in which information may be disclosed. As a result, please remember to refer back to this Privacy Policy regularly to review any amendments.

This Privacy Policy was last updated on the 20^th October 2026. Future updates will be published at our website from time to time.

If any provision in this Privacy Policy is found by a court to be invalid, void, or unenforceable, whether under the Privacy Act 1988 (Cth), the Privacy Act 2020 (NZ) or any other applicable law, such provision will be deemed to be deleted from this Privacy Policy and the remaining provisions will continue in full force and effect.

Contacting Us

If you require further information regarding our Privacy Policy, contact us at the following address:

For Australia inquiries:

235 Barry Road, Campbellfield

Victoria VIC 3061

Telephone: (AUS) 1300 663 868

Email: enquiries@aussietraveller.com.au

For New Zealand inquiries:

235 Barry Road, Campbellfield

Victoria VIC 3061

Telephone: (AUS) 1300 663 868

enquiries@recreationbrands.co.nz